1. Cancellation Windows & Fees
We understand that plans change. Our cancellation fee structure depends on how far in advance you notify us:
| Cancellation Timeline |
Refund Eligibility |
| 7 days or more before scheduled arrival |
Full Refund (minus minimal banking/gateway processing fees) |
| 3 to 6 days before scheduled arrival |
50% Refund of the advance payment |
| Less than 48 hours before scheduled arrival |
No Refund (100% cancellation fee applies) |
2. Same-Day Cancellation
Policy:
Same-day cancellations (defined as cancellations made on the day of the scheduled arrival or service) are strictly non-refundable.
No-Shows:
If a guest fails to arrive without prior written cancellation, it will be treated as a “No-Show,” and the entire advance payment will be forfeited.
3. Car Booking Cancellation Rules
If you have booked transportation or car rental services through Rimaak Hospitality, the following dedicated rules apply:
| Cancellation Timeline |
Refund Policy |
| Cancellation up to 24 hours before pickup |
Full refund / 10% administration charge |
| Cancellation within 24 hours of pickup |
The advance paid for the vehicle rental is completely non-refundable |
4. Refund Processing Time
Mode of Refund:
Approved refunds will be credited back via the original payment method (Credit/Debit Card, Net Banking, or UPI) used during the booking.
Timeline:
Once a refund is approved and initiated by our finance team, it typically takes 5 to 7 business days to reflect in your bank account, depending on your financial institution.
If you have any questions regarding these Terms & Conditions or require clarification on our cancellation policies, please reach out to our support team at info@rimaak.com or call us at +91 8090700108.
